Flight CX is an outsourcing company that builds remote-first customer support teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them build outstanding CX programs.
We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and teammates alike.
What does the interview process look like?
Here’s what you can expect during Flight’s application and interviewing process.
Application Process
Check out our open roles by clicking the link below. From there, you’ll be asked to fill out some information and attach your resume.
First Interview
If your resume and application are a strong fit for the role, our recruitment team will contact you to schedule a short Zoom video call. This is a chance for us to learn about you at a high level and to share a little more about Flight.
Skills Assessment
After completing the first interview, you may advance to the skills assessment. This is a written exercise for you to demonstrate your creativity, English skills, and ability to research and problem solve. The skills assessment should take about an hour to complete. You will have up to 72 hours to complete the exercise and return it to our recruiting team.
Final Interview
Welcome to your final interview! First, we’ll engage in a practical live chat simulation to assess your skills in a real-time environment. During this exercise, we’ll take on the role of a customer who has questions about a fictional product, and we’ll ask you to take on the role of a support representative and answer our questions. Following this exercise, we’ll have a conversation to give us more insight into key competencies like problem-solving, growth mindset, and customer communication. You’ll also have time to ask us questions to ensure the role is a good fit for you.
Offer
Following the final interview, you’ll receive an email from us letting you know whether or not you’ll be receiving an offer to join the team! From there, you’ll have the opportunity to follow up with any additional questions that you might have before we welcome you to the crew.
