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Meet the team
Our team is remote-first and distributed all around the world!
Alejandra
Customer Support Rep.
Alejandra
Customer Support Rep.
Diego
Customer Support Rep.
Beatriz
Customer Support Rep.
Kevin
VP of Operations
Lyn
Customer Support Rep.
Nora
Customer Support Rep.
Iliana
Team Lead
Samuel
Customer Support Rep.
Chloe
Executive Assistant
Renata
Customer Support Rep.
Freddy
Customer Support Rep.
Kat
Customer Support Rep.
Roman
Customer Support Rep.
Verónica
Lead Trainer
Monica
Customer Support Rep.
Daniela
Customer Support Rep.
Alejandra
Customer Support Rep.
Luisa
Customer Support Rep.
Gisela
Quality Assurance Lead
Amy
Customer Support Rep.
Génesis
Team Lead
Chyrlie
Customer Support Rep.
Daphne
Customer Support Rep.
Chelsea
Team Lead
Vicente
Customer Support Rep.
Alejandro
Customer Support Rep. Tier 2
María José
Customer Support Rep.
Berenice
Customer Support Rep.
Erika
Customer Support Rep.
Alejandra
Roger
Customer Support Rep.
Cayetano
Customer Support Rep.
Karen
Customer Support Rep.
Juan
Customer Support Rep.
Sara
Customer Support Rep.
Luis
Customer Support Rep.
Ana
Customer Support Rep.
Keyla
Customer Support Rep.
Jean
Customer Support Rep.
Luis
Customer Support Rep.
Pedro
Customer Support Rep.
Shinjini
Team Lead
Nykki
CEO
From our blog
Insights on building top-tier support teams and delivering great customer service
Support Ops
Customer Support Metrics: The Other Side of CSAT
Uncover root causes of dissatisfaction and develop actionable improvement plans.
Support Ops
Collaborating with product to improve customer experience
Tips for collaborating with your product team to improve customer experience.
Support Ops
How to Counterbalance Your Customer Support Metrics
Three metrics to use to measure your team's performance.
